Problem solving and conflict management Involves supporting and requiring consistent, respectful and effective discussion and resolution of issues when they arise. “We cannot solve our problems with the same level of thinking that created them.” - Albert Einstein Overview What is problem solving and conflict management? Problem solving and conflict management involves supporting and requiring consistent, respectful and effective discussion and resolution of issues when they arise. Those who fail to do so are held accountable as needed. Why is problem solving and conflict management important? There are many benefits to having people leaders effectively trained in problem solving and conflict management: Helps ensure perceptions of fairness are sustained. Keeps team morale high. Enhances the likelihood that conflict becomes productive. Workers are consistently held accountable for their actions. Challenges can be addressed and resolved effectively. Risk of more serious [...]