Civility and respect Involves respectful and considerate interactions that demonstrate esteem, care and acknowledgement of dignity among all work relationships, including with customers, clients and the public. “One of the most sincere forms of respect is actually listening to what another has to say.” – Bryant H. McGill Overview What is civility and respect? Civility and respect is present in a work environment where workers are respectful and considerate in their interactions with one another, as well as with customers, clients and the public. Civility and respect are based on demonstrating respect, care and consideration for others, and acknowledging their dignity. An organization with good civility and respect would be able to state that: People treat each other with respect and consideration in the workplace. The organization effectively handles conflicts between partners (workers, customers, clients, members of the public, suppliers, [...]